Welcome to Pharmline Medforce Inc. Online Drugstore!
Find quick answers to common questions about our products, services, and policies.
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- Payment Method
- Prescription Medicines
- Senior Citizen / PWD Discounts
- Online Orders
Payment Method
What payment options are available?
We offer a variety of secure payment methods:
• Credit/Debit Cards (Visa, Mastercard)
• GCash
• Bank Transfers
• Credit/Debit Cards (Visa, Mastercard)
• GCash
• Bank Transfers
Is my payment information secure?
Absolutely. We use encrypted and secure payment gateways to protect your personal and financial
information.
Prescription Medicines
Do I need a prescription for certain medicines?
Yes, all prescription-required drugs must be accompanied by a valid prescription.
How do I submit my prescription?
You can:
• Upload it at checkout, or
• Email it to pharmacovigilance@pims-marketing.com with your order number and contact details, or
• Send the copy of prescription on our Viber number 0936-414-3029.
• Upload it at checkout, or
• Email it to pharmacovigilance@pims-marketing.com with your order number and contact details, or
• Send the copy of prescription on our Viber number 0936-414-3029.
Can I reuse a prescription for future orders?
Yes, as long as the prescription is still valid and covers the medicine you're purchasing.
Senior Citizen / PWD Discounts
Are Senior Citizen and PWD discounts honored?
Yes! We fully honor Senior Citizen and PWD discounts in accordance with Philippine law.
How do I avail the discount?
Upload or email us:
• A clear photo of your Senior Citizen or PWD ID
• A valid prescription (if applicable)
• A clear photo of your Senior Citizen or PWD ID
• A valid prescription (if applicable)
Will the discount apply to online orders?
Yes, once your documents are verified, your discount will be applied before your order is finalized.
Online Orders
How do I place an order?
To place an order online:
1. Search for products by category or medication name
2. Click Add to Cart on your desired item
3. Click the Cart icon to review your items
4. Select products you wish to check out and click Checkout
5. Fill out the necessary information.
6. Choose your preferred payment method.
7. Click Pay Now.
8. Once payment is verified, your order will be processed.
1. Search for products by category or medication name
2. Click Add to Cart on your desired item
3. Click the Cart icon to review your items
4. Select products you wish to check out and click Checkout
5. Fill out the necessary information.
6. Choose your preferred payment method.
7. Click Pay Now.
8. Once payment is verified, your order will be processed.
Do I need to create an account to order?
Creating an account is optional, but recommended. It allows you to track your orders, save your deliverydetails, and view past purchases.
What are your delivery areas?
We deliver nationwide across the Philippines. Delivery timelines and availability may vary depending onyour location.
How will I know if my order was successful?
Once you complete your checkout, you will receive an email confirmation.If you don’t receive one within a few minutes, please contact our Customer Hotline at (02)6508-6447 /0936-414-3029 for assistance.
Why was my order cancelled?
Orders may be cancelled for the following reasons:
• The item is out of stock
• Failed delivery attempts
• Unanswered calls or texts during order verification
If your order was cancelled and you'd like help placing a new one, please contact our customer service.
• The item is out of stock
• Failed delivery attempts
• Unanswered calls or texts during order verification
If your order was cancelled and you'd like help placing a new one, please contact our customer service.
Can I order outside of your website?
Yes! We also accept orders through the following platforms:
• Phone call - (02) 7508-6447
• Mobile/SMS (0936-414-3029)
• Viber (0936-414-3029)
Our team will guide you through the process and confirm your order manually.
• Phone call - (02) 7508-6447
• Mobile/SMS (0936-414-3029)
• Viber (0936-414-3029)
Our team will guide you through the process and confirm your order manually.
How do I track my order?
You can track your order in two ways:
• Login to your account to view your order status
• Check your email notifications for shipping updates
• Or call our Customer Hotline at (02) 7508-6447
• Login to your account to view your order status
• Check your email notifications for shipping updates
• Or call our Customer Hotline at (02) 7508-6447
Is my order confidential?
Yes, absolutely. All customer information is kept strictly confidential and is never shared with third
parties.
You can learn more in our full Privacy Policy.
You can learn more in our full Privacy Policy.